How To Find the Right Delivery Service Software For Your Company

How To Find the Right Delivery Service Software For Your Company

If you’re looking for tools to help manage orders, improve customer satisfaction, track deliveries, and grow your business, you’re probably thinking of enlisting the help of technology. Delivery service software is a necessity for businesses interested in optimizing their process and improving productivity. But with several different options available, how do you find the right one for you? In today’s blog from GetSwift, we’re going to discuss the questions you should ask and features you should look for when evaluating delivery service software. Read our blog and then visit our website to learn what GetSwift can do for you. 

Investing in technology that meets the beginning-to-end needs of your business can help you run more efficiently by saving time and money. The process of choosing the right software, however, can be a bit of a challenge. So how do you go about making sure that you find just the solution without paying for more than you need? First, start by considering these important features: 

Easy to Use

Software systems that take weeks to set-up and months to learn can swallow up your resources quickly. In order to get the most benefit in a short amount of time, make sure that you choose software that can be set up quickly and easily. Also, keep in mind its ease of use. Your employees have a challenging enough time managing their day-to-day responsibilities without having to take the time to learn a new, complicated system. Delivery service software is meant to make people’s lives easier, not more difficult. 

When you sign up with GetSwift, you can get started in just a few minutes with our easy onboarding wizard. Just answer a few questions about how you want to deliver, and we give you your custom plan to get started. 


There’s no doubt about it, technology can be incredibly expensive. And if you run a small business, it can be cost-prohibitive to own the latest and greatest tools — unless you choose the right ones. Keep in mind that price doesn’t necessarily equal value or quality. You can pay thousands of dollars for something, but if it’s not easy to use and doesn’t offer the solutions you need, then it’s not worth the money. 

GetSwift doesn’t believe in keeping technology out of reach of small businesses. That’s why we offer two different pricing platforms that allow you to choose what works best for you. But what if your business is very very small? With GetSwift, you don’t have to worry. You can pay just one flat price — a per delivery fee — and that’s the only fee you’ll ever see. 

To make things even easier, GetSwift is offering new customers a 30-day risk-free trial. You don’t even have to provide a credit card! Simply visit our signup page, answer a few questions, and get ready to see what GetSwift can do for your business. 

Is Support Available?

The worst feeling in the world is when you sign up for a new service and then find that you can’t get in touch with anyone when you need help. When you’re investing in any kind of new software it’s critical that you make sure the provider has a robust support system to answer your questions and provide the assistance you need, when you need it. Everyone has seen technology work without a hitch from 9:00 to 5:00, Monday through Friday, but when you’re trying to get that last load shipped at the end of second shift on a Saturday, that’s when you’re most likely going to need support. 

GetSwift has a team ready to assist with any questions or concerns you may have, 24 hours a day, seven days a week. You can access help through an online support portal where you can chat with a live person, submit a support ticket, or access integration guides for help with connecting systems. 

Integration With Existing Systems

When new software acts as a standalone and doesn’t work with your existing systems, it can be more of a hindrance than a help. Does your business use a POS system? How about Quickbooks? These are two of the most common systems that businesses will want to integrate with their delivery service software. But keep in mind that there are dozens of other apps and programs used by businesses today. Will your new software easily integrate with them? If you choose to work with GetSwift, you’ll find that our software easily integrates with many e-commerce, finance, online ordering, and POS systems. Visit our integrations page to learn more. When everything works together, your business benefits and it makes your life easier. 

Does It Have the Features You Need?

By far the most important question you need to ask when shopping for delivery service software is “Does it have the features we need?” If you want to track your deliveries in real-time, it makes sense that you would want your software to have GPS capabilities. As you explore the options available to you, consider how easy they are to use and if the software is best suited for your size of business. 

GetSwift wants to make sure you have the right tools for the job and for your type of business. Our software is completely customizable meaning we can help you add, remove, or tweak a feature to meet your needs.

GetSwift Has Your Complete Solution

At GetSwift, our goal is to provide the easiest to use, most innovative delivery service software available to help you simplify dispatching, save money through route optimization, and delight customers with real-time driver tracking. Send proof of delivery, manage your fleets, and get access to daily metrics and reports with one complete solution. 

GetSwift has helped companies across 6 continents and 75 industries and we know that we can help you. With our total software solution, you’ll be able to boost capacity, grow your customers, and see savings across the board. Sign up today to start your free trial and conquer the chaos of delivery! 

How To Compete with the Rising Cost of Running a Restaurant

How To Compete with the Rising Cost of Running a Restaurant

If you manage a restaurant, you’re probably well-aware of the constant struggle to maintain profit margin despite continuous increases in labor and supply chain costs. To make things worse, restaurant owners are participating in delivery platforms like UberEats and Deliveroo in an effort to increase revenue, but in doing so, they aren’t seeing an equal amount of profit. Running a restaurant is hard enough, but doing it while also maintaining a profit margin can be next to impossible — without the right tools. In today’s blog from GetSwift, we want to dig deeper into the challenges of being in the restaurant business and show you how delivery management software can help. Keep reading and then check out the GetSwift website for a full list of our software’s features and benefits. 

Price Hikes — The Last Resort

No one wants to think about it — you’ve tried everything to improve margin, but you just can’t get ahead. At this point, your choices are clear. Let your business die a slow death or make the decision to increase menu prices. While the former is hardly an option, increasing menu prices can alienate customers, especially loyal, returning customers you’ve fought so hard to keep.

According to a recent article published by Smart Company, “Restaurant-goers will foot the bill of increasing operational costs” and “57.9% of surveyed restaurants and cafes are looking to increase the price of their menu items over the next year.” The article goes on to interview various restaurant owners who agree that the only way to keep their business going is to pass along rising costs to the customer.

The Effect of Food Delivery Services

For many restaurants, joining a food delivery platform is a way to reach more customers and increase revenue, but the cost of adding this service for your customers can almost cancel out any benefits. Before deciding to enter into the realm of delivery, it’s important for restaurant owners to weigh the importance and reasons for doing so and whether or not their customers are demanding that level of convenience. 

Not Everyone Agrees

While many people surveyed felt they were working harder and making less, not everyone agrees that raising menu prices is the right answer. According to the Smart Company article, one chef suggests that “restaurants can avoid increasing prices by utilising software and being vigilant with their supply chains.”  We couldn’t agree more. 

The Right Tools Can Make All The Difference

As it gets more and more difficult to maintain margins and compete in an already challenging industry, restaurant owners need to be particularly attentive to their operational costs. The delivery management software from GetSwift can help with just that. Whether you work with a third-party food delivery platform or you keep your food delivery service internal, GetSwift can provide you with valuable tools that will make your job easier and help you increase margin. 

Any Business Big or Small

You don’t have to be part of a huge enterprise to benefit. Our delivery management software is incredibly versatile and will work for any size of business, with one location or 1,000. Our 30-day free trial and option for paying per delivery allow for even the smallest business owner to try this worthwhile tool. But what if you’re part of a large corporation with hundreds of locations? Rest assured, our software is robust enough to manage all of your data and seamlessly connect all of your systems.   

Integrates With Your Current Systems

Speaking of connecting to all of your systems…GetSwift was designed to make your life easier, not harder. And, there’s nothing more difficult than trying to manage new systems and train people to use new technology while you’re trying to run a business. With GetSwift’s delivery management software, you’ll be able to connect with many of the most common POS systems, finance systems, and online ordering apps. Never has it been easier to connect your entire business with one easy-to-use platform.   

Work Smarter, Not Harder

If you’re involved in the food delivery business, the software from GetSwift can help you run your business more efficiently, improve margin, lower costs, and free up resources. Here are just a few of the features of our software and how they can help you:

  • Dispatching — Free up staff time by setting up automatic dispatching based on predetermined settings that you choose.  
  • Route Optimization — Save time and fuel costs by ensuring that your drivers are taking the best route. 
  • Real-Time Driver Tracking — Keep drivers accountable and get alerts when they are running late.
  • Driver App — Gone are the days of trying to track down drivers by phone. Our app makes communication easy with instant messaging to provide real-time instructions and feedback.
  • Automatic Customer Alerts — Keep your customers in the loops by allowing them to track their delivery on a map in real-time. 
  • Data & Business Intelligence — Track daily metrics with ease and use the data to make daily improvements that directly affect your bottom-line.

Choose GetSwift’s Delivery Management Software

Don’t keep trying to swim upstream, and don’t assume that your only option for combatting rising restaurant costs is to increase prices on the menu. There’s a better way to succeed in the battle of diminishing profit margin and it’s called delivery management software from GetSwift. Visit our website to sign up for our no-risk 30-day trial. You have nothing to lose! Try it for free and see what a difference one easy-to-use tool can make on your business.

Case Study: Foodkart Taps GetSwift For Last-Mile Delivery

Case Study: Foodkart Taps GetSwift For Last-Mile Delivery

If you’re in the food delivery business, it can be very challenging to manage your network of restaurants and delivery drivers, especially if you are covering a large, metropolitan area. But thankfully, there are tools available that can help you manage all of the moving parts and make dispatching easier and routing more efficient. At GetSwift, we’re in the business of helping companies succeed in the world of delivery. But don’t just take our word for it. In today’s post, we’re going to share how GetSwift is helping one large business manage thousands of deliveries a day. Keep reading and then visit our website to learn more about how GetSwift can help you.

A Big Business is Realizing Big Benefits

After three months of evaluating various software platforms, Foodkart, the largest food delivery business in the GCC announced its choice to partner with GetSwift. In a recent article featured in the Business section of Bloomberg, founder and Chief Executive Officer of Foodkart stated, “It’s what we have sought for the longest time — a delivery management system that is easy to use for our drivers and clients, and accurate for our operational team. The order management is very efficient.”  

Foodkart isn’t just any other business. As we mentioned they are the largest food delivery service in the GCC. To put that into perspective, they make over 18,000 deliveries per day, serving more than 500 clients including Subway, Dominoes, and Pizza Hut, to name a few. They have over 2,000 distributors that help with this enormous task 7 days a week, 24 hours a day. If you’d like to learn more about the partnership between Foodkart and GetSwift, you can read the full story here.  

Companies like Foodkart all over the globe are realizing the benefits of working with delivery service software to help them automate manual functions, reduce delivery times, and grow their customer base. But what makes working with GetSwift’s software ideal is the fact that it is easy to use and it easily integrates into your existing systems. Consider the power of being able to seamlessly link your POS system, finance software, and online ordering apps with an all-in-one delivery management system. There’s simply no easier way to manage a large enterprise or scale up a small business.

Solutions For Both Big and Small

If you’re thinking that GetSwift might not be for you because you’re just a small, local business — think again. The beauty of the GetSwift platform is that it is easily customizable to your business size and your specific needs. Just because you don’t have hundreds of locations worldwide, that doesn’t mean that you won’t still realize amazing benefits from working with a delivery service software. In fact, our tools help you manage daily tasks when you have a small staff, and they allow you to grow your business by being able to do more in less time.

Are you concerned that your small business won’t be able to afford GetSwift’s powerful all-in-one software solution? On the contrary, we want to help businesses of all sizes succeed and that’s why we offer two different pricing platforms — one tailored to larger enterprises with many locations, and one for smaller companies where you only pay for what you use. With just one flat, per delivery fee, you can take advantage of all of the benefits that Get Swift has to offer. There are no added costs or hidden fees so you can rest easy that you won’t be receiving any surprise bills in the mail. 

Find Out How GetSwift Can Help You

GetSwift’s mission is to help companies of all sizes conquer last-mile delivery. Started just six years ago, GetSwift has grown to serve companies all over the world. With staff in six continents, they offer clients in 75 different industries the ability to improve their business through automated dispatching, real-time order tracking, and route optimization. 

Are you ready to take your delivery business to the next level? Let GetSwift help you manage scheduling, dispatching, routing, and delivery tracking. We make it easy to get started by offering a 30-day risk-free trial. You’ll get instant access to the GetSwift delivery management software platform, including route delivery optimization, a driver app, customer feedback tools, and more. Plus, there are no hidden fees and you can cancel at any time. 

Do you still have questions or want to learn more before signing up? Check out our website or contact us today!    

Making AI Smarter by Eliminating Flawed Data  Jim Barnebee, GetSwift’s VP for AI and Infrastructure, was granted a US Patent for his pioneering work with knowledge graphs.

Making AI Smarter by Eliminating Flawed Data Jim Barnebee, GetSwift’s VP for AI and Infrastructure, was granted a US Patent for his pioneering work with knowledge graphs.

Artificial intelligence algorithms require gobs of data. With each introduction of new and varied data sets, machine learning applications mature. The better and more comprehensive the data, the better the outcome.

But what happens when the training set that informs AI is corrupted with flawed data?

Not great things, as it turns out. That’s why Jim Barnebee, GetSwift’s Vice President of Artificial Intelligence, and his former colleagues from IBM’s Watson Group invented a system to allow machine-learning applications to interpret the quality of new data through a process called veracity. The US Patent and Trademark Office granted Jim and his three colleagues from IBM a patent this past September.

The patent solved several of the most persistent problems in the world of knowledge graphs, massive data and Ai, like the need to continually retrain machine-learning systems to distinguish between unique stores of data.

Not all data is equal because of its location or time of creation, and for systems that consume data like rocket fuel, that’s problematic. That’s why Jim and the team created the concept of veracity to allow a machine learning system to vet the truthfulness of datasets and, in turn, determine when knowledge graphs should use those datasets to get updated with more reliable data.

For businesses, the applications of veracity are enormously important.

Consider: if your company sells shoes around the globe, you have massive amounts of data about those sales and the supply chain that feeds them in every location.

Aside from the language and cultural barriers, you have strong and weak markets and varying levels of data quality. Yet you desperately want your data to tell you which models of shoes are flying off the shelves, where are data anomalies, and where there’s possible theft or fraud. AI can be trained to search for these and other anomalies once the data is made available and truth versus non-truth can be defined and replicated.

And to make this pattern completely auditable, the patent also includes the use of blockchain to create a transparent and accountable record. Blockchain is a better audit path than human memory.

This is much like the way humans learn, absorbing information as we grow and experience the world, replacing earlier constructs with better ones that form our understanding going forward.  This process—that is, constantly improving knowledge graphs—has been eluding AI researchers for quite a long time.

You can view the full patent here.

Jim’s training in both ontology (which, in computer science, is essentially the representation of the knowledge from a set of concepts) and blockchain helped the team technically solve the twin problems of veracity and memory. A former DARPA developer with groundbreaking work on Java as a language and encryption tool for the US Navy, Jim worked on ontologies and knowledge graphs for years before joining IBM Watson. Previously he served as the ontology evangelist at Unisys, led custom ontology work at Orbis, and also founded and moderates one of LinkedIn’s largest ontology special interest groups.

Jim continues to use his expertise in AI as a VP at GetSwift, alongside a uniquely talented (and growing) team assembled by CTO Dennis Noto. Jim and the team are using AI to transform cloud-based, real-time delivery management software into the next generation of computing. To stay up to date with the latest developments at GetSwift and apply for future opportunities, follow GetSwift on LinkedIn.

Delivering Results In the Delivery Business

Delivering Results In the Delivery Business

To say that the business of delivering goods is expanding is a huge understatement. The steady rise of e-commerce and the surge of home delivery for everything from lipstick to lobsters have made the need for delivery businesses greater than ever. And many people have jumped in to fill the need, although some are certainly more successful than others. 

In today’s post from GetSwift, we want to discuss what it takes to rise and conquer in an arena that’s becoming more and more crowded with players who want to take advantage of the opportunities available to them. We’ll also show you how one company has been able to grow its business and expand into far-reaching areas of the globe with the help of GetSwifts delivery tracking software. Keep reading to learn more. 

Expanding Expectations

Many would say the ever-expanding delivery business really started to take off when Amazon offered to deliver nearly every order within two days or less. Since then, the bar has been raised over and over again to where Amazon currently offers Prime Now delivery, a service where customers in over 50 cities world-wide can receive their order within one or two hours. 

As businesses are forced to compete with the shopping giant, as well as each other, they’ve found ways to meet the moving target that is customer expectation. You can now order everything you need for a relaxing night in, including your dinner, your alcohol, and your cannabis, and have it delivered right to your door within hours, if not minutes. 

As companies struggle to meet expanding expectations, they’ll need to find tools that can help them plan, track, and give them an edge over the competition. The delivery tracking software from GetSwift is one such tool that can help. With features to help businesses find the best routes, track deliveries in real-time, and provide a platform for communicating with drivers and customers alike, it’s becoming a must-have for anyone who wants to make it in this crazy business.

How GetSwift is Helping Heineken Expand 

When beverage giant Heineken recently decided to expand into the Philippines, they encountered some big challenges. The busy, intertwining streets of the area made it difficult to adhere to their promise of offering local beer delivery within an hour. With so many paths to choose, they needed help to find the routes that would allow them to deliver as promised. 

Heineken chose to partner with GetSwift for their state-of-the-art routing system that could help them navigate the streets and optimize their routes. Not only did the software provide the solution they were looking for, but it also helped them in several other key areas including dispatching and real-time driver tracking. 

One of the biggest benefits came from being able to interact with customers on each order. For instance, the GetSwift platform allows Heineken to get instant feedback and track customer satisfaction. This provides them with vital information that they can use to investigate problems and course-correct before hearing about it days, weeks, or months down the road. 

Choosing to work with GetSwift was a good decision for Heineken, and it could be good for your business as well. If you want to read the entire Heineken/GetSwift story, you can read it in its entirety here, in this story from Foodbev Media.  

Learn How GetSwift Can Help You Deliver Results

GetSwift is an industry leader with a passion for transforming logistics on a global scale. Over the years we’ve expanded to help people in over 70 industries, in more than 70 different countries. But, if you’re part of a small business, don’t let these numbers intimidate you. No matter how big or how small your business is and no matter what challenges you face, you can benefit from our delivery management software.


Save time and money by letting our software assign the right person for the job. Driver dispatching can be a full-time job for an entire department of people, but it doesn’t have to be. Streamline your dispatching by using our software to choose drivers for you based on metrics that you assign such as distance, availability, load capacity and more. Before you know it, you’ll be getting more done in less time. 

Route Optimization

Finding the right routes for your drivers increases your overall productivity. Route optimization means shorter drive times, reduced cost for gas and maintenance, more deliveries, fewer drivers, and happy customers. With all of these benefits, why wouldn’t you want to make sure you’re sending your drivers down the right road?

Real-Time Driver Tracking

With our delivery management software, you can track the current location of a driver, when they will be at their next location, or when they will be done with all jobs and ready to return. Not only that, but it allows customers to track their orders as well. And, in the event of a late delivery, you can proactively manage the situation. 

Customer Communication

Customers have come to expect communication from the companies they do business with, and they expect it often. With GetSwift’s software, you can relay vital information to your customers such as order confirmation, order changes, estimated delivery time, and delivery updates. And, since communication is a two-way street, you can also receive instant feedback from your customers.  


How do you know if you’re doing the right things if you aren’t able to track and analyze the data? With our analytics tool, you can identify areas for improvement, confirm which changes are working, and learn how to make small changes that will have a big impact on your business. With easy-to-read charts and graphs, you’ll have a clear picture of your success.   

Contact GetSwift to Learn More

Are you ready to take your business to the next level? At GetSwift, we know that one size does not always fit all, which is why we have multiple plans to fit every business. Contact someone from our sales team or request a quote to get started. And don’t forget to ask about your 30-day free trial!